SiniOk Terms of Use

2.1 All Members must provide complete, current, and truthful information when registering, including:

• For individuals: valid identification (e.g. MyKad, passport) where required
• For businesses: business registration (e.g. SSM) where required
• Accurate contact, email, and payout details (e.g. bank or eWallet) where applicable

2.2 SiniOk reserves the right to request further verification (including identity or compliance checks) at any time. Refusal or failure to comply may result in restriction or termination of your Account.

2.3 The Platform may approve, reject, suspend, or remove an Account at its discretion and is not obliged to provide a reason.

2.4 By registering, you confirm that all information submitted is accurate and agree to be liable for any loss or damage caused by misrepresentation or breach of these Terms.

4.1 Plan and Trial

• Seller plans (e.g. Business, Elite) and any Trial are offered at the Platform's discretion. Eligibility for Trial, free days, and plan features may vary and are subject to change.
• Quotas (e.g. number of Listings, Boosts, photos, videos, storage, AI usage or Business Tools per month) are determined by your Plan and version at the time of subscription. Daily and monthly limits reset automatically; unused quotas do not roll over.
• You must comply with plan-specific terms (including any on-screen legal confirmation) when subscribing. By completing subscription or Trial activation, you agree to the applicable plan terms.

4.2 Renewal and Billing

• Where a plan has automatic renewal or instalment billing, you authorise the Platform (or its payment partner) to charge the payment method on file on the scheduled billing dates until the subscription is cancelled or fully paid.
• You are responsible for ensuring your payment method is valid and sufficient. Failure to pay may result in suspension or termination of your Subscription and access to plan features.

4.3 Cancellation and Expiry

• You may cancel your Subscription in accordance with the options provided on the Platform. Cancellation may take effect at the end of the current billing period or as otherwise stated.
• On expiry or cancellation, your access to plan-specific features (e.g. extra Listings, Boosts) will end. Content already published may remain subject to these Terms and Platform policies (e.g. removal or downgrade of visibility).

4.4 No Refund

• Unless otherwise required by law or expressly stated in writing by SiniOk, fees paid for Subscriptions (including any partial billing period) are non-refundable. This includes unused Trial conversion, partial months, or Boosts already consumed.

4.5 Changes to Plans and Pricing

• SiniOk may change plan features, quotas, pricing, or Trial terms. Changes to existing Subscriptions will be applied as described at the time of the change (e.g. on next renewal). Continued use after notice of changes constitutes acceptance.

5.1 Creation and Limits

• Listings must comply with these Terms and any content or listing policies published on the Platform. You may only publish Listings within the daily and total limits of your current Plan.
• Listings may expire (e.g. after a fixed period for certain plans). It is your responsibility to manage your Listings within the rules and limits displayed to you.

5.2 Boosts

• Boost features (e.g. featured or premium placement) are subject to your plan quotas and duration limits. Use of a Boost counts against your quota even if the Listing is later removed or expires. SiniOk does not guarantee any particular placement, traffic, or business result.

5.3 Content Ownership & Platform Usage Rights

You retain ownership of all Content you submit, including text, images, videos, and business information.

By posting Content on SiniOk, you grant SiniOk a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, format and distribute the Content as reasonably necessary to:

• operate the Platform and provide Platform features;
• display your business or Content;
• enable sharing requested by you;
• promote SiniOk and your publicly published Content across SiniOk channels;
• use your Content to improve search, matching, and recommendation systems;
• maintain security, backups and lawful records; and
• retain and display your Content even if your Subscription becomes inactive or expires, as described in Section 5.4.

This licence continues for as long as reasonably necessary for these purposes, subject to applicable law and the Privacy Policy. This helps maintain customer experience, search consistency, and platform integrity.

• You may remove your Content at any time through your Account. However, previously shared or distributed copies may continue to exist for system integrity, analytics, or historical reference.
• SiniOk does not claim ownership of your business or services.

5.4 Content Retention & Visibility

• To maintain a consistent user experience, SiniOk may continue to display previously published Content even if a Seller's Subscription has expired.
• However, certain features (such as direct contact options) may be limited or disabled depending on the Seller's account status.

5.5 Additional Distribution & Promotion Rights

To help Sellers gain visibility and customers, SiniOk may distribute or allow the distribution of Content beyond the Platform, including through:

• social media sharing (e.g. Facebook, TikTok, WhatsApp);
• paid or organic marketing campaigns; and
• Authorised Organisations or other third parties approved by SiniOk.

• Such distribution may be performed by SiniOk or by third parties authorised by SiniOk.
• Where applicable, Content may be shared together with Invitation Links or other approved identifiers solely as configured by the Platform.
• SiniOk and authorised distributors may adapt formatting for distribution purposes, but will not misrepresent the Seller's services or create misleading claims.

5.6 Seller Content Responsibility

In plain terms: if you upload or publish photos, videos, music, or other materials without the necessary rights or permissions, you bear sole responsibility for any dispute, claim, or loss arising from that use; SiniOk is not liable for such matters and does not assume joint or several liability with you.

• You are responsible for ensuring that all Content you submit is accurate, lawful, and does not infringe any third-party rights, including copyrights, trademarks, or personal data. You must have the necessary rights and permissions to use photos, videos, music, logos, trademarks, customer information, or other third-party material.
• You are solely responsible for the appropriateness of your Content. You represent that you have the right to publish the Content. SiniOk is not liable for any claim arising from your Content.
• If Content (including Show Work posts or gallery photos) identifies a Customer or another person, you are responsible for obtaining any permission or other lawful basis required before publishing that Content.
• SiniOk reserves the right to remove or restrict Content that violates these Terms or may harm users, the Platform, or third parties. SiniOk may moderate, hide, or remove any Content (including Listings) that it reasonably believes violates these Terms, the law, or third-party rights, or is harmful to the Platform or users. We may use automated tools and human review. We are not obliged to restore removed Content.

5A.1 SiniOk may provide Business Tools to assist with business administration and record keeping. These may include appointments, quotations, bills, receipts, payment records, expenses, customer records, items and packages, business summaries, income and expense reports, and other operational records.

5A.2 Business Data may depend on information entered, selected, uploaded or confirmed by you. You are responsible for reviewing important Business Data before relying on it, including customer information, prices, quantities, discounts, taxes, charges, payment status, expenses, appointment information and other transaction details.

5A.3 SiniOk is a software platform. It does not act as your accountant, auditor, tax adviser, lawyer, financial adviser or business agent. Business summaries, calculations, reports and other information provided by the Platform are intended to assist with administration and should not be treated as professional accounting, tax, legal or financial advice. Where professional advice or legally prescribed records are required, you are responsible for obtaining appropriate professional assistance.

5A.4 Certain figures may be estimates or summaries derived from Business Data. For example, sales, expenses, outstanding amounts, stock quantities, costs or profit figures may not reflect your complete accounting, tax or financial position. You should verify important figures before making business, financial, accounting or tax decisions.

5B.1 SiniOk may allow Sellers to create bills, receipts, quotations and related documents. Unless expressly stated otherwise, these documents record information provided or confirmed by the Seller. Sellers are responsible for ensuring that documents issued through SiniOk contain information required for their particular business and legal obligations.

5B.2 A payment status such as Paid, Partially Paid or Unpaid generally reflects information recorded or confirmed through the Platform. Unless SiniOk expressly provides a payment collection or verification service for the relevant transaction, SiniOk does not independently verify that money was actually received, cleared or transferred.

5B.3 A SiniOk payment record or receipt does not replace confirmation from a bank, card network, eWallet provider or other payment provider where independent payment confirmation is required.

5B.4 Sellers are responsible for determining whether any tax, SST, duty, registration, invoice requirement or other regulatory obligation applies to their business. SiniOk does not determine whether a Seller is required to register for, collect, report or pay any tax. Any tax names, rates, amounts or settings entered into SiniOk remain the Seller's responsibility.

5B.5 Direct payments between Sellers and Customers, and SiniOk's role as a software record-keeping tool rather than an escrow or payment intermediary for those payments, are further described in Section 9.

5C.1 SiniOk may provide appointment, reminder, notification, messaging or communication tools to assist business administration. SiniOk does not guarantee that a Customer will attend an appointment; that a Seller will accept or complete an appointment; that a reminder will be delivered or read; that an email, SMS, WhatsApp, Telegram, push notification or other third-party communication will be successfully transmitted or received; or that third-party communication services will remain continuously available. Users should independently verify important appointments and communications where necessary.

5D.1 Sellers may enter or store information relating to their Customers, including names, telephone numbers, addresses, appointments, transactions and related business information. You are responsible for ensuring that you have an appropriate lawful basis to collect, use, store and enter such information into SiniOk. You must use Customer information only for legitimate and lawful purposes, and must not knowingly upload unnecessary, unlawful or improperly obtained personal data.

5D.2 SiniOk processes Customer information to provide and secure Platform functionality and for other purposes described in the Privacy Policy and permitted by applicable law.

5D.3 Certain documents or information may be accessible through unique public or shareable links, such as a bill, receipt, quotation or business page. You are responsible for deciding whom you share such links with and should not knowingly publish or distribute private links unnecessarily.

6.1 The Platform may provide a Contact Reveal feature so that Buyers can view or access a Seller's contact information (e.g. phone number) for the purpose of contacting the Seller. Access may be subject to tiered limits (e.g. per user per Seller per day), verification steps, or other rules as displayed on the Platform.

6.2 SiniOk only facilitates the reveal of contact information that Sellers have chosen to display. SiniOk is not a party to any communication or transaction that takes place off the Platform (e.g. by phone, WhatsApp, or email).

6.3 Buyers must use revealed contact information only for legitimate enquiries related to the Seller's services. Misuse (e.g. harassment, spam, fraud) is prohibited and may result in suspension or legal action. Sellers are responsible for any consequences of sharing their contact details.

6.4 SiniOk shall not be liable for any loss, dispute, or harm arising from contact or transactions conducted outside the Platform after contact information has been revealed.

7.1 You must not:

• Register or use the Platform with fake, stolen, or misleading identity or information
• Use the Platform for any illegal, deceptive, or harmful purpose
• Harass, scam, or exploit other users, or misuse reviews or reporting features
• Circumvent Platform rules, limits, or security (e.g. creating multiple accounts to evade restrictions)
• Scrape, automate access, or overload the Platform without authorisation
• Post Content that is false, defamatory, infringing, obscene, or that incites violence or discrimination
• Self-invite, create multiple Accounts, or otherwise manipulate invitation associations to obtain Promotional Benefits unfairly
• Submit false or third-party payout details to obtain Wallet Withdrawals you are not entitled to
• Sell, transfer, share, or traffic in Promotional Codes or Promotional Benefits (including codes under an Approved Programme) except as expressly allowed by SiniOk
• Stack, farm, or abuse Promotional Benefits, Promotional Codes, Trials, or Wallet Credits contrary to programme or Platform rules

7.2 SiniOk has zero tolerance for misconduct and may take corrective action (including suspension or termination of Account, cancellation of Benefits or Credits, clawback, and removal of Content) without prior notice where it reasonably believes these Terms have been breached.

8A.1 SiniOk may provide AI Features to help users create, translate, summarise, classify or improve Content and Business Data.

8A.2 AI-generated output may be inaccurate, incomplete, outdated, misleading or unsuitable for a particular purpose. AI Features may also misunderstand information supplied by a user.

8A.3 You are responsible for reviewing and verifying AI-generated output before saving, publishing, sending or relying on it. You should not rely solely on AI-generated output for important business, financial, legal, tax, safety or professional decisions. AI-generated output does not constitute legal, accounting, tax, financial, medical or other regulated professional advice.

8A.4 Information submitted to AI Features may be processed by SiniOk and authorised service providers as described in the Privacy Policy and subject to applicable data protection requirements.

8A.5 AI-assisted receipt extraction and similar features may incorrectly identify or interpret amounts, dates, items, customer details or other transaction information. Sellers are responsible for verifying extracted information before confirming or saving business records.

8A.6 AI-generated Show Work drafts and other promotional content may contain inaccurate descriptions, claims or information. Sellers are responsible for reviewing and approving such content before publication and ensuring that it accurately represents their products, services and completed work.

8B.1 SiniOk uses reasonable technical and organisational measures designed to maintain the security, availability and integrity of Platform data. However, no software, network, storage, backup or communication system can guarantee uninterrupted operation or absolute protection against failure or data loss.

8B.2 Platform data or availability may be affected by software errors, hardware failure, internet interruption, device failure, third-party service interruption, synchronisation errors, cyber incidents, unauthorised access, user error, or events outside SiniOk's reasonable control. Users should review important Business Data and retain copies or exports where reasonably appropriate for their business, accounting, tax, regulatory or legal requirements. SiniOk should not be treated as the sole repository for records that you are legally required to retain independently. Where technically and reasonably possible, SiniOk may attempt to restore affected Platform data from available backups, but does not guarantee that every deleted, corrupted or lost record can be recovered.

8B.3 SiniOk may provide certain features that allow Business Data to be accessed, created, edited or temporarily stored on a user's device while an internet connection is unavailable. Data created or changed while offline may remain pending until the device reconnects and successfully synchronises with SiniOk's servers. Synchronisation may be delayed, interrupted or unsuccessful due to connectivity, device storage, browser or operating system settings, account status, conflicting changes, technical errors or other circumstances.

8B.4 Users are responsible for confirming that important offline records have successfully synchronised before relying on them as final Platform records. Where offline functionality is available, users should avoid clearing browser or application data, uninstalling the application, resetting the device or taking other actions that may remove locally stored data before synchronisation is complete. SiniOk does not guarantee that every Platform feature will be available offline or that offline data will synchronise immediately or without error.

9.1 SiniOk is not a payment intermediary between Buyers and Sellers. Payments between Buyers and Sellers for services are conducted directly using their chosen methods (e.g. bank transfer, FPX, card, eWallet). The Platform does not escrow, collect, or transfer funds for B2B or B2C transactions between users as a payment gateway for those deals.

9.1A Separately, SiniOk may issue promotional Wallet Credits under Invitation Programmes, Approved Programmes, or other Platform rules. Such Credits are not customer escrow of Buyer–Seller payments, are not a bank deposit, and are governed by Section 11 (Wallet Credits and Withdrawals).

9.2 Subscription fees (for Plans) are paid to SiniOk or its designated payment provider. Those payments are governed by these Terms and the plan terms. Off-platform payments between users are entirely at their own risk.

9.3 The Platform may provide tools (e.g. bills, receipts, quotations, payment confirmation links) to help users log transactions. Those records are further described in Section 5B. SiniOk does not facilitate, guarantee, or take responsibility for the completion or legality of any payment made outside the Platform.

9.4 SiniOk shall not be liable for failed, delayed, fraudulent, or misdirected payments between users, or for any dispute arising from such payments.

9.5 Online Payment for Subscriptions (Card / Online Banking / eWallet)
SiniOk uses third-party payment service providers (for example, card processors, FPX gateways or eWallet providers) to process subscription fees (including after any Trial period). By submitting your card or payment details, you authorise SiniOk and its payment partners to process payments in accordance with your selected plan and billing schedule.

9.6 Authorisation and Recurring Charges
By subscribing to a paid plan, you authorise SiniOk to store and use your payment method for current and future subscription charges (including instalments, renewals and any applicable taxes or fees). Where your plan is on auto-renewal or instalment, you expressly consent to recurring charges to your payment method until you cancel in accordance with these Terms or the subscription is fully paid.

9.7 No Refund / No Chargeback Abuse
Except where required by law or expressly stated in writing by SiniOk, all subscription fees are non-refundable and non-creditable, including any partially used billing periods, unused quotas, or unconsumed Trial. You agree not to intentionally initiate chargebacks or payment disputes without a valid legal basis. If you do so, SiniOk may suspend or terminate your account and may seek recovery of any amounts, chargeback fees, penalties or related costs (including reasonable legal fees) from you.

9.8 Payment Failures and Suspension
If a charge is declined, reversed, or a chargeback is received, SiniOk may, at its discretion: (a) suspend or downgrade your subscription and access to paid features; (b) require you to update your payment method; and/or (c) terminate your subscription. You remain responsible for any outstanding amounts that were due before suspension or termination.

9.9 Currency, Taxes and Fees
All prices are shown in the currency indicated on the Platform (currently Malaysian Ringgit, unless stated otherwise) and exclude any applicable taxes, bank charges or currency conversion fees, unless clearly specified. You are solely responsible for any additional charges imposed by your bank, card issuer or payment provider (including foreign exchange fees).

9.10 Security and Liability
SiniOk uses commercially reasonable measures and reputable payment providers to protect payment information. However, no method of transmission or storage is completely secure, and SiniOk does not guarantee absolute security of payment data. To the fullest extent permitted by law, SiniOk is not liable for any loss arising from unauthorised use of your card or payment method where such use is not caused directly by SiniOk’s wilful misconduct or gross negligence.

9.11 Changes to Payment Methods
SiniOk may add, remove, or change supported payment methods and payment partners at any time. Any change will apply to new payments after the change is implemented.

10.1 SiniOk may operate one or more Invitation Programmes. Participation is optional and subject to programme rules displayed on the Platform, including eligibility, qualifying activities, referral associations and Promotional Benefits.

Participation in the SiniOk Referral Program is also governed by the separate Referrer Terms, which explain referral eligibility, rewards, withdrawals and participation requirements.

SiniOk may modify, suspend or discontinue any Invitation Programme in accordance with these Terms and applicable law.

10.2 Promotional Benefits (if any) are typically issued as Promotional Codes, subscription privileges, or Wallet Credits — not as employment wages, agency commission, or a guaranteed cash income. SiniOk does not guarantee any level of invitations, conversions, or earnings.

10.3 Whether a registration or other event is associated with an Inviting User is determined by the Platform's systems and rules in force at the relevant time. In case of conflict or ambiguity, SiniOk's reasonable determination of association and eligibility is final for Platform operations.

10.4 You must not engage in abuse, including (without limitation): inviting yourself; creating multiple Accounts to game Promotional Benefits; fake registrations or transactions; manipulating Invitation Links or Codes; or misrepresenting SiniOk. SiniOk may cancel Promotional Benefits, claw back Credits, suspend Accounts, and take other remedial action.

10.5 If a qualifying event is later refunded, cancelled, reversed, or found ineligible, SiniOk may reverse related Promotional Benefits (including Wallet Credits) or withhold them from future Withdrawals.

10.6 You are responsible for how you share your Invitation Link, Invitation Code, or username. You must not make false claims about SiniOk, Sellers, or Promotional Benefits. Invitation Programmes are distinct from organisation-level features available to Authorised Organisations, which (if applicable) are governed by a separate organisation services agreement.

10.7 Referral Offer Changes
SiniOk may introduce, modify, or replace Referral Offers from time to time. Updated Offers will automatically apply to future eligible referral associations, without requiring existing participants to accept each new Offer separately, unless otherwise required by applicable law. SiniOk will notify participants of material changes.

10.8 Locked Referral Offers
The Referral Offer applicable when an eligible referral association is established will be retained for that association, including its reward amount and specified signup benefits. Subsequent Offer changes will not alter these locked benefits. Eligibility, reward maturity, refunds, reversals, withdrawals, fraud prevention and other applicable programme rules remain subject to these Terms and applicable law.

11.1 Your Wallet holds promotional Credits only. It is not a bank account, stored-value facility, or licensed e-money product. Credits have no cash value except when SiniOk expressly permits a Withdrawal under then-current rules.

11.2 Available Balance, minimum Withdrawal amounts, fees, processing times, and supported payout methods (e.g. DuitNow) are set by SiniOk and may change. Withdrawals may be reviewed manually and may be delayed, approved in part, rejected, or cancelled where SiniOk reasonably requires.

11.3 You must provide accurate payout details (e.g. registered name and mobile number for DuitNow). You are solely responsible for losses caused by incorrect or outdated details. SiniOk is not obliged to reverse a payout once successfully completed to the details you submitted.

11.4 SiniOk may freeze Available Balance, reject Withdrawals, debit or claw back Credits, or require additional identity verification where it reasonably suspects fraud, abuse, chargebacks, refunds of related Promotional Benefits, Terms breaches, or legal/regulatory risk.

11.5 SiniOk may refuse or reverse Wallet Credits or Withdrawals that arise from ineligible or abusive Invitation Programme or Approved Programme activity. Successful payout does not waive SiniOk's right to pursue recovery where Credits were obtained or retained improperly.

11.6 On Account suspension or termination, SiniOk may cancel pending Withdrawals and forfeit or set off remaining Credits against amounts you owe, to the fullest extent permitted by law, except where SiniOk elects (at its discretion) to permit a final Withdrawal window subject to verification.

12.1 SiniOk may offer Promotional Codes and Promotional Benefits (including subscription discounts, free-subscription periods, Wallet Credits, boosts, or similar privileges). Availability, eligibility, duration, quantity limits, and applicable plans are defined by programme rules shown at issuance or redemption and may change. For Referral Offers, benefits locked under Section 10.8 will remain governed by the applicable Offer at the time the eligible referral association was established.

12.2 SiniOk may expire, disable, limit, or refuse redemption of any Promotional Code or Promotional Benefit at its reasonable discretion (including for quota exhaustion, ineligibility, suspected abuse, or programme end). Redemption does not guarantee any particular commercial result.

12.3 Unless SiniOk expressly states otherwise, Promotional Benefits are personal, non-transferable, and not redeemable for an equivalent cash payment outside an authorised Wallet Withdrawal path (where applicable). You may not sell or assign Promotional Codes or Promotional Benefits to others.

12.4 If a Promotional Benefit conflicts with other entitlements or with Subscription terms, the rules applied by the Platform systems at checkout / redemption (and any on-screen conditions you accept) prevail for that transaction.

12.5 Abuse of Promotional Codes or Promotional Benefits may result in cancellation of entitlements, clawback of related Wallet Credits, Account restriction or termination, and other remedies under these Terms.

14.1 SiniOk reserves the right to:

• Suspend, restrict, or permanently ban Accounts that violate these Terms
• Remove or hide Content without prior notice
• Report suspected illegal activity to authorities and cooperate with investigations
• Preserve or disclose data where required by law or to protect the Platform and users

14.2 You are responsible for all consequences resulting from your breach of these Terms, including loss of access, loss of Content, and any liability to third parties.

16.1 Your use of the Platform involves the collection, use, disclosure, storage, and processing of personal data. Such processing is governed by our Privacy Policy, which forms part of these Terms.

16.2 By registering, logging in, subscribing, or otherwise using the Platform, you acknowledge that you have read and understood the Privacy Policy and consent to personal data processing in accordance with applicable law (including the Personal Data Protection Act, where applicable).

16.3 Where your consent is required for optional processing (for example, certain marketing or non-essential cookies), you may withdraw that consent as described in the Privacy Policy.

16.4 You agree to provide accurate, complete, and up-to-date personal data and to promptly update your information if it changes.

17.1 SiniOk applies the core personal data protection principles of consent, notice and choice, limited disclosure, security safeguards, retention limits, data accuracy, and access/correction rights, as further described in the Privacy Policy.

17.2 You may submit requests to access, correct, or delete your personal data, subject to verification and lawful limitations. We may retain certain data where required or permitted by law, including for fraud prevention, dispute handling, accounting, tax, audit, and legal compliance.

17.3 We may use service providers and trusted partners to process data on our behalf under contractual confidentiality and data protection obligations.

17.4 If you believe your privacy rights have been infringed, you may contact us through the channels listed in the Privacy Policy and these Terms. We will investigate and respond in accordance with applicable law.

18.1 SiniOk may update these Terms at any time. We will communicate material changes (e.g. by an in-app notice/banner on the Platform or by email where appropriate), including when related Privacy Policy updates take effect. The "Effective Date" at the top of this page may be updated when changes take effect.

18.2 Continued use of the Platform after the effective date of changes constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Platform and may close your Account.

19.1 You may close your Account at any time through the options provided on the Platform, subject to any outstanding obligations (e.g. subscription period already paid).

19.2 SiniOk may terminate or suspend your Account and access to the Platform if you breach these Terms or for any other reason at its discretion. On termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive (e.g. indemnity, limitation of liability, governing law) will survive termination. Wallet, Withdrawal, and Benefit consequences are further described in Sections 11 and 12.

21.1 If any part of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

21.2 These Terms, together with the Privacy Policy, any plan-specific terms you accept when subscribing, and (where applicable) a separate organisation services agreement for Authorised Organisations, constitute the entire agreement between you and SiniOk regarding the Platform and supersede any prior agreements or understandings.